cnbc.com / By: Herb Weisbaum / 14 Nov 2013 | 5:00 AM ET
Here’s a first: Crooks who understand the importance of customer service.
It’s the latest twist in the global CryptoLocker ransomware attack. This diabolically nasty malware locks up all of the victim’s personal files—and in some cases, backup files—with state-of-the-art encryption. The bad guys have the only decryption key and demand $300 or two bitcoins to release the data.
“It’s been a disaster for many of the people hit with it,” said Lawrence Abrams, who has been tracking the spread of this infection on BleepingComputer.com
Within the past few days, the criminal gang behind CryptoLocker created a site for people who need help making their required extortion payments.
“These guys have some big cojones,” said security expert Brian Krebs, who writes the KrebsOnSecurity blog.
The CryptoLocker Decryption Service enables victims to check the status of their “order” (the ransom payment) and complete the transaction. Yes, you are reading this correctly!